About the course

We have all experienced conflicts in various degree and knows how disruptive it can be.  Conflicts within organizations are unproductive and detrimental to the efficiency and harmony of any organization.

Wherever two or more people come together, there is bound to be conflict after a period of time. This course will give you a seven-step conflict resolution process that you can use and modify to resolve conflict disputes of any size.  You will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, you will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

This workshop will bring together participants to discuss critical challenges, opportunities, and future roadmaps.

Who should attend this course?

This course is suitable for anyone from newly employed employees to managers, executives and team leaders.

• Understand what conflict and conflict resolution mean
• Understand all six phases of the conflict resolution process
• Understand the five main styles of conflict resolution
• Be able to adapt the process for all types of conflicts
• Be able to break out parts of the process and use those tools to prevent conflict
• Be able to use basic communication tools, such as the agreement frame and open questions
• Be able to use basic anger and stress management techniques